I have written about the importance of Emotional Intelligence for success in the role of seller. We've looked at some studies showing a correlation between increased sales and the seller's EQ capabilities. A good salesman needs to be secure in him/herself, be able to act independently and be attentive and responsive to customer needs. Pretty
All businesses know how important it is to provide quality service and ensure customer satisfaction. As consumers we also know how nice it feels and how great service ensures that we become more willing to buy. When friendly employees who are willing to go that extra mile for us greet us, we feel satisfied and
We are often asked about how emotional intelligence is used in the police force and what impact it can have. Common sense dictates that emotional intelligence should be a key success factor for the police force as a whole - to act calm, empathetic and thoughtful in provocative situations or too quickly make a decision
I have just come back from the dentist. My happy and talkative dentist tried, as usual, to keep the conversation flowing with me, which was not easy. We all know how you feel where you sit with your mouth full of instruments and try to respond with a blurred aa, aa, oh... So I started
Why is it that some people with high IQs and top grades at school fail to make an impact in business while some average students go on to become hugely successful in their careers? What is it that distinguishes the star performers in an organisation? Accumulated research over 10 years shows that the key
Emotional Intelligence, or EI, is not about being soft, nice or emotional. It is about specific skills and competencies that help us cope with daily life, our inner selves and with people around us. Great companies need to balance performance and health –and EI is at the intersection of these. At a recent emotional intelligence
