Don't let them see you sweat. Your top performer just quit. Your big client is ending their contract. You've caught an employee stealing from the company. Anger, resentment, and disappointment are rushing through you. All you want to do is scream, yell, maybe even break down in tears. It's moments like these that will define you as a leader--no
When most people imagine intelligence, they picture a mathematician solving equations, a novelist writing great works of literature or a philosopher expounding on wise principles. But brilliance takes many forms, not least of which is the ability to comprehend and manage emotions. Known as emotional intelligence, this trait is often overlooked, yet crucial for success
Connecting with others can produce a ripple effect. How connecting with others can produce a ripple effect. Almost 50 percent of human resource managers said about half of employee turnover was due to burnout, according to a study by The Workforce Institute and Future Workplace. Difficult workplace conditions, the pressure to perform (from both yourself and your employer),
As I looked into Igor’s face, it was imperative that I accurately interpret his reaction to my words. Emotional intelligence is not taught at the FBI Academy, but it was essential for me to understand the difference between anxiety and sadness when interviewing people like Igor. I needed to know whether I could trust him
How many of you have spent the night tossing and turning, thinking about the workday ahead, planning out tough conversations or revisiting blunders? You’re not alone. Stress is an essential part of the human experience, but it often causes problems –from insomnia to heart disease. But, in my experience working with leaders, stress can sometimes
We spend a lot of time talking about how emotional intelligence is a teachable skill. In fact, one of the advantages of taking EQ assessments is to understand where your biggest opportunities for improvement are. What a lot of EQ experts don’t talk about, however, is what to expect from emotional intelligence training. What is