Develop EQ in your team or organisaton – Start with getting certified in measuring and developing EQ. Emotional Intelligence continues to be a key-factor for professional, leadership, team and organizational success. Over the past 20+ years numerous business cases and research have proven, that EQ is vital to any organization. Since 1997 it is possible
Acknowledgement lets someone know you notice their presence and contribution. Appreciation says, “Thank You” for their efforts. Affirmation takes acknowledgement and appreciation further by reinforcing the desired behaviours of the other person. So, how do you practice Affirmation? Many people confuse Affirmation with Praise, or even Flattery. What’s the difference? Very simply, Flattery is largely
An Ang Pow with a token monetary gift to all staff (particularly junior staff) A handwritten "Thank You" card A lunch with your key staff or colleagues (If you’re the boss) A phone call to each of your key staff’s spouses praising the staff and thanking the spouse for their support this past year Sharing
Have you watched the reality show "The Apprentice" by US Presidential-hopeful Donald Trump? “It’s not personal, it’s just business!” was his trademark line as he dismissed contestants from the show. In the same vein, many organisations operate with the assumption that professionalism requires an emotional detachment from the work; therefore, a negative result or critical
The core of Assertiveness is ultimately about respect as Aretha Franklin has been belting out as early 1967. Being respected is a fundamental need in interpersonal relationships. In Asia, that must include the concept of 'face'.
Questions are the way to go in building assertiveness. The trick is presenting your questions in a way that will be best received. Are you ready?