As I looked into Igor’s face, it was imperative that I accurately interpret his reaction to my words. Emotional intelligence is not taught at the FBI Academy, but it was essential for me to understand the difference between anxiety and sadness when interviewing people like Igor. I needed to know whether I could trust him
How many of you have spent the night tossing and turning, thinking about the workday ahead, planning out tough conversations or revisiting blunders? You’re not alone. Stress is an essential part of the human experience, but it often causes problems –from insomnia to heart disease. But, in my experience working with leaders, stress can sometimes
We spend a lot of time talking about how emotional intelligence is a teachable skill. In fact, one of the advantages of taking EQ assessments is to understand where your biggest opportunities for improvement are. What a lot of EQ experts don’t talk about, however, is what to expect from emotional intelligence training. What is
Chinese Go prodigy Ke Jie just shared a remarkable lesson: Sometimes you win, even when you think you lost. It was billed as a battle of human intelligence versus artificial intelligence, man versus machine. The machine won. Just over a month ago, a Google computer program named AlphaGo competed against 19-year-old Chinese prodigy Ke Jie, the top-ranked player of what is
Beyond our biological makeup, it may seem like the leaders of today have nothing in common with cavemen. But, in reality, emotional intelligence has been a key aspect of mankind ever since there were more than two people on earth. Hundreds of years ago, the workplace looked a little different. Instead of sitting behind a
Usefulness and Application of Emotional Intelligence in Developing Leaders and Impacting Organization’s Financial Performance The corporate world has long recognized that the greatest and most effective leaders offer more than traditional intelligence, relevant experience and good business acumen. Many employee engagement surveys, such as Gallup’s and Sirota’s, have shown that bad managers are the major