DariuszSankowski / Pixabay “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.” ~ Charles Darwin ~Unless you are living in a cave somewhere, you have noticed that the rate of change in the workplace is increasing
Martin is meeting with a client for the first time. The client has retained Martin to represent him in his divorce proceedings and is becoming increasingly upset as the meeting progresses. Martin now has difficulty eliciting responses to his questions and is becoming frustrated.Catherine’s client is involved in a lawsuit. The parties have been negotiating
In a recent report, top human resources officers were asked to forecast the 10 job skills they feel will be an absolute requirement by the year 2020. Coming in at number six was emotional intelligence, which surprisingly landed above more cognitive skills like "judgment and decision-making" and "negotiation."Emotional intelligence has garnered considerable press over the years as an important
Stop trying to “manage” your feelings, and do this instead. Listening is a skill–but you already know that. There’s plenty of advice on how to become a better listener and why it’s so important. But while you can pick up a few tactics to improve the way you listen, another route is simply to tap into that other skill set you
A direct report tells you in anguish that his computer crashed, taking the presentation he was preparing for the board with it. As a member of the C-suite, you’re accustomed to putting on your poker face, tamping down emotions and giving measured responses in a crisis. But what happens when you’d like to let your
Singaporean CIOs believe it is important for their IT staff to have high emotional intelligence, a measure of a person’s ability to recognise and react to other people’s emotions and their own, according to research from Robert Half Singapore. The research showed that 100% of surveyed CIOs believe their IT professionals should have a high